We feel there is nothing more important than feedback from our customers in helping us grow and improve our business and welcome your comments about our natural stone products, selection and customer service. We strive to achieve your satisfaction but also want to know if can improve in any way, so, thank you - in advance - for taking the time to comment on your experience at Pacific Stonescape.
The lanterns arrived yesterday in good shape. It was a pleasure working with you!
East Peoria, IL
Working with Pacific Stonescape has been a terrific experience. I did a special order purchase of the Nishino and Rankei Japanese stone lanterns from Pacific Stonescape and my experience is as follows: 1) Stone lanterns were special ordered and Steve kept me informed during the entire time via email. I never had to contact Pacific Stonescape. 2) The stone lanterns arrived at my house in perfect condition, because of the excellent packing performed by Pacific Stonescape. 3) Price and shipping cost of the stone lanterns were exactly as Steve quoted me - no hidden charges or extra charges. The prices from Pacific Stonescape were actually MUCH better than other vendors. 4) Stone lanterns from Pacific Stonescape were of superior quality because they are carved out of solid granite stone. 5) The detail, quality, and beauty of the stone lanterns from Pacific Stonescape is the best I have ever seen.
In the past, I have purchased Japanese stone lanterns (made out of cement) from other vendors. I am in the process of getting rid of those stone lanterns (made out of cement) and replacing them with the stone lanterns from Pacific Stonescape.
So, Pacific Stonescape has exceeded my expectations and I plan on purchasing more stone lanterns from Pacific Stonescape in the future.
Gary O. - Las Vegas, NV
Just thought we'd share a photo of our water feature creation. We're not in the landscape business but we've received a lot of compliments so we wanted to share. Sorry about the pic quality - it's a phone!